Shwe Health

Effective Date: July 4, 2026

At Shwe Health ("we", "us", "our"), we are committed to protecting the privacy, security, and confidentiality of your personal and medical information. This Privacy Policy describes how we collect, use, share, and protect your information when you use our mobile application (the "App").

1. Information We Collect

We collect information to provide healthcare diagnostics, sample collection scheduling, and result reporting services. The types of information we collect include:

• Personal Identity Information: Your full name, email address, phone number, and account credentials when you register.
• Medical & Health Data: Prescription photos/uploads, laboratory test orders, results, and medical history shared for processing diagnostics.
• Location Information: Real-time or coarse geolocations (latitude and longitude) used to pinpoint your home or clinic address on the map when scheduling a sample collection.
• Camera & Photo Access: Permissions required to capture and upload a photo of your prescription directly to the lab.

2. How We Use Your Information

We use your information strictly for medical and operational purposes, including to:

• Facilitate, verify, and complete laboratory test orders.
• Schedule and direct medical collectors to your location for sample extraction.
• Securely deliver official laboratory test results and PDF reports directly to your device.
• Offer helpful AI-assisted diagnostic report explanations using secure, health-compliant processing.
• Manage and track your customer loyalty points.

3. Information Sharing and Disclosure

To deliver our healthcare services, we share your data only with trusted partners as follows:

• Diagnostic Laboratories: To process and verify your orders and run clinical tests.
• Medical Collectors: To coordinate at-home or clinic-based sample extraction (using your name, phone number, and map location pin).
• Legal Compliance: We may disclose information if required to do so by applicable law, regulation, or legal subpoena.

4. Data Security & Storage

We implement strict, industry-standard administrative, physical, and technical security safeguards to secure your private health data. All medical transmissions and laboratory reports are encrypted in transit and at rest. Your data is stored on secure servers with restricted access controls.

5. Your Rights & Choice

You have full control over your personal and health information. You have the right to:

• Access, review, and edit your profile or contact details directly in the App.
• Revoke app permissions at any time (such as Camera or Location tracking) through your device's system settings.
• Request the complete deletion of your account and personal history from our active servers by contacting us.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy directly in the App or on our hosted website.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our team:

Shwe Health Support Team
Email: ayechann.it@gmail.com
Phone: +66933982283

8. Account and Data Deletion Request

We believe in giving you full control over your personal and medical information. If you would like to request the permanent deletion of your account and all associated data, you do not need to have the app installed. You can submit a deletion request by following these simple steps:

To request deletion, please send an email with your registered email address and phone number:

• Email To: ayechann.it@gmail.com
• Subject Line: Shwe Health - Account Deletion Request
• Required Information: Your registered Full Name, Phone Number, and registered Email Address.

Our support team will process your request and completely delete your account data within 48 to 72 hours, sending you a final confirmation email once complete.